NATURE GALAPAGOS  & ECUADOR CIA LTDA

ONLINE BOOKINGS

* CONTRACT TERMS AND GENERAL CONDITIONS & CANCELLATION POLICIES

 

GALAPAGOS LAND TOURS                                      ECUADOR DAY-TOURS                                TAPIR LODGE

 

* NOTE: The following Terms, Conditions and Cancellation Policies are applicable to DIRECT ONLINE BOOKINGS of our Galapagos Land Tours and Ecuador Day-Tours ONLY.

The following terms and conditions will be applied by Nature Galapagos & Ecuador Cia. Ltda. (NG&E) from the moment of reservation and booking of all touristic services involved in our Galapagos Land Tours.The payment for the reservation and invoice implies the approval and consent of the following contract terms and conditions:

  1. NG&E acts as an intermediary in the reservation and hiring of some of the services between its traveler(s) and Secondary Supplier. The term Secondary Supplier may refer to hotels, transportations (via air, land or water), excursions and/or combined packages carried by local operators, companies and/or the municipalty  in the the Galapagos Islands.The complete confirmation of such services and the final costs applied can only be guaranteed through the emission on the respective invoice/bill and the Service Voucher and/or the air tickets. Such services are subject to the conditions previously agreed with the secondary supplier, being exclusive and direct responsibility of the Secondary Supplier the successful completion of such services. NG&E does not take responsibility for any accident, injury, loss, change and/or act of God beyond the control of the Secondary Supplier.
  2. NG&E as well as the Secondary Supplier assume that the traveler(s) is/are in good health conditions and aware of the physical demands, techniques, altitude and climatic variations and all risks entailed in each activity during the tour.
  3. NG&E highly recommends to all travelers to get an travel insurance policy covering material losses, accidents, delays, air ambulance services and life loss. Medical evacuations by air ambulance to the mainland take at least 48 hours to arrange.
  4. NG&E does not provide any sort of travel insurance along with their programs (either on the Galapagos or the mainland). The costs of the programs offered by NG&E do not comprise coverage for accidents or events beyond our control.
  5. COSTS: will include all the services detailed in this invoice and the Service Voucher as previously discussed and agreed with the traveler(s).In case NG&E arranges lodging bookings for traveler (s), it is the traveler(s) responsability to comply with the rules as well as the check-in and check-out hours of the specific hotel, hostel or lodge. The traveler(s) is/are responsible for all room fittings and/or all equipment used for each activity on their itinerary.
  6. NG&E tours mark the day of departure as as day one (Day 1) of the trip. The last day of the tour will end with the completion of all services as previously agreed with the traveler(s) regardless of the time of the day.
  7. All online bookings are subject to revision by the NG&E travel agents before the final confirmation is settled. In order to ensure availability and quality services, NG&E reserves the right to reject or cancel a booking, in which case an immediate refund will be made via your Pay Pal account.
  8. All online bookings are done via Pay Pal, we do not collect any credit card information (number, expiration date, nor security code) as we don’t process the payment directly. Your Pay Pal account should take care of all security and  information encryption.  Please refer to our Privacy Policy regarding this point.
  9. The Service Voucher and/or Flight Ticket (Electronic or Printable) are the only warranty of the activities agreed between NG&E and the travelers(s) – services and activities not listed in the Service Voucher will not be included during the tour and might representa en extra cost for that traveler(s) will have to assume. Airport taxes, museum entrance fees, national park entrance fees, and communication costs are NOT INCLUDED in our Galapagos Programs, unless there is a previously established agreement between the two parties on the inclusion of such services. Food, drinks, lodging, airport transfers and tips are NOT INCLUDED in mainland Ecuador (continent) either upon arrival or departure, unless there is a previously established agreement between the two parties for such services.In case the traveler(s) stay in the country has to be prolongued due to forces beyond our control (i.e. drastic seasonal changes), last minute weather conditions, terrorist activities, natural disaster, delayed arrival, unforeseen accidents, etc., NG&E takes no responsibility in assuming these expenses, traveler(s) will be responsible for all additional costs.
  10. LAST MINUTE CANCELATIONS: NG&E reserves the right to cancel and/or modify activities in the itinerary if it is considered there is imminent physical risk for the traveler(s), company staff or damage to company property or due to events beyond control. Please, consult our cancellation polices below or ask for more information to a  NG&E agent.
  11. NG&E reserves the right to exclude the traveler(s) from the programmed activities due to health conditions, threatening behavior or other justifiable reason involving the wellbeing of themselves, other travelers or safeguarding the right course of the activities. In such case, NG&E will not refund for any lost activity, even if included in the Service Voucher. In case of further controversy, the traveler(s) will be subject to the laws of the Ecuadorian Legislation.

 


GALAPAGOS LAND TOURS  by Nature Galapagos & Ecuador

CANCELLATION POLICIES (for online bookings)

1. Booking’s Policies: 1.1. Individual Fit’s Passengers:

  • 100% of the Tour program per passenger is required to confirm your booking, and 100% of the Air Fare (if flights are booked by us).

2. Cancellation Policies: 2.1. Individual Fit’s Passengers:

  • No refund is possible for online bookings.

 


 

The following terms and conditions will be applied by Nature Galapagos & Ecuador Cia. Ltda. (NG&E) from the moment of reservation and booking of all touristic services involved in our Ecuador Day-Trips. The payment for the reservation and invoice implies the approval and consent of the following contract terms and conditions:

  1. NG&E acts as an intermediary in the reservation and hiring of some of the services between its traveler(s) and Secondary Supplier. The term Secondary Supplier refers to Operation Carriers of our Quito Day Tours.The complete confirmation of such services and the final costs applied can only be guaranteed through the emission on the respective invoice/bill and the Service Voucher. Such services are subject to the conditions previously agreed with the Secondary Supplier, being exclusive and direct responsibility of the Secondary Supplier the successful completion of such services. NG&E does not take responsibility for any accident, injury, loss, change and/or act of God beyond the control of the Secondary Supplier.
  2. NG&E as well as the Secondary Supplier assume that the traveler(s) is/are in good health conditions and aware of the physical demands, techniques, altitude and climatic variations and all risks entailed in each activity during the tour.
  3. NG&E highly recommends to all travelers to get an travel insurance policy covering material losses, accidents, delays, air ambulance services and life loss. Medical evacuations by air ambulance to the mainland take at least 48 hours to arrange.
  4. NG&E nor the Secondary Supplier provide any sort of travel insurance along with our day-tour programs. The costs of the programs offered by NG&E does not comprise coverage for accidents or events beyond our control.
  5. COSTS: will include all the services detailed in this invoice and the Service Voucher as previously discussed and agreed with the traveler(s).
  6. All online bookings are subject to revision by the NG&E travel agents before the final confirmation is settled. In order to ensure availability and quality services, NG&E reserves the right to reject or cancel a booking, in which case an immediate refund will be made via your Pay Pal account.
  7. All online bookings are done via Pay Pal, we do not collect any credit card information (number, expiration date, nor security code) as we don’t process the payment directly. Your Pay Pal account should take care of all security and  information encryption.  Please refer to our Privacy Policy regarding this point.
  8. The Service Voucher is the only warranty of the activities agreed between NG&E and the travelers(s) – services and activities not listed in the Service Voucher will not be included during the tour and might representa en extra cost for that traveler(s) will have to assume.
  9. NG&E and the Secondary Supplier reserve the right to cancel or modify the tour itinerary due to force majeure or acts of providence such as wars, internal commotion, protests/strikes, terrorism, fire, natural disasters, public authority decisions, or any other extreme circumstances; this may include substitution with a comparable yacht, guide, hotel, transport, meals, sightseeing destinations.
  10. NG&E and the Secondary Supplier reserves the right to exclude the traveler(s) from the programmed activities due to health conditions, threatening behavior or other justifiable reason involving the wellbeing of themselves, other travelers or safeguarding the right course of the activities. In such case, NG&E will not refund for any lost activity, even if included in the Service Voucher. In case of further controversy, the traveler(s) will be subject to the laws of the Ecuadorian Legislation.

 

ECUADOR DAY-TOURS by Nature Galapagos & Ecuador

CANCELLATION POLICIES (for online bookings)

1. Booking’s Policies: 1.1. Individual FIT Travelers (less that 5 traveleres):

  • 100% of the Tour program per passenger is required to confirm your day-trip.

2. Cancellation Policies: 2.1. Individual FIT Travelers (less that 5 traveleres):

  • Cancelations made 11 days pior to departure will have no penalty and the total value paid for the day-tour will be refunded.
  • Cancelations made from less that 11 days to 48 hours prior to departure will have a penalty of 50% of the total value paid for the day-tour.
  • Cancellations made less than 48hours prior to departure will have a penalty of 100% of the total value paid for the day-tour, no refunds are possible.

 


 

TAPIR LODGE in Cuyabeno

CANCELLATION / PAYMENT POLICIES

This document consists in the payment policies and cancellation, the ones that shall be taken into consideration when making a reservation or ONLINE BOOKING services for Tapir Lodge.

CANCELLATION FEES

The following penalties will apply when passengers cancels the tour:

From 40 to 31 days: 25% of the total amount

From 30 to 19 days: 30% of the total amount

From 18 to 09 days: 50% of the total amount

From 08 to 03 days: 100% of the total amount

RESPONSIBILITIES AND REIMBURSEMENT:

A penalty of 30% of the value of the service will be charged in the event that there is a date change in the itinerary that has been confirmed.

It is strictly forbidden to use hair dryers, electric razors or any device of high voltage consumption on the premises of the lodge. Any serious damage to the lodge’s electrical system may be charged to the passenger.

Full reimbursement will occur in the event that Tapir Lodge and Nature Galapagos & Ecuador cancels the service due to unforeseen reasons such as: adverse weather conditions, natural catastrophes, strikes, civil disorders, government regulations or restrictions, quarantines, state of emergency, war as well as any other contemplated by law. Tapir Lodge and Nature Galapagos & Ecuador reserve the right to retain an 8% of the total value of the service or tour for administrative expenses.

There is no reimbursement in the event that the passenger is not present on the dates of the tour.

Tapir Lodge –  is responsible for tour transportation and tour operation as set in the interary. We are not responsible or liable for any inconvenience passengers may have with airlines or hotels.

Tapir Lodge – is not responsible for any delays, unforeseen events as well as any medical expenses due to passenger or third party negligence which will be the passenger’s responsibility.

Tapir Lodge – is not responsible for the loss or damage of personal and or items of value.

Tapir Lodge – reserves the right to substitute lodging accommodations, transportation and any changes in the itinerary when considered necessary in order to preserve the integrity of the service and passenger safety

Tapir Lodge  – will not discriminate against any individuals due to age, race, gender, sexual orientation, religion, nationality or any other reasons.

By accepting the terms and conditions of the tour, passengers voluntary assume all risks, involved whether expected or unexpected.

We recommend that all passengers obtain the appropriate travelers insurance.